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Sample Criteria
- Must have at least $10k of outstanding
unsecured debts EXCLUDING student loans, car loans, outstanding
taxes or legal fees.
- Must have been late on the payment at
least once or must have crossed the limit on at least one credit
card
- Must have a source of income and should be able to set aside atleast $300 in monthly payments towards this program
Hi Mr/ Mrs _______, this ____ (TM Name) calling on behalf of the Debt Relief Network.
We are helping consumers who have high unsecured debts and are experiencing difficulties in making high monthly payments on the balances
that they owe on their credit card.
Our programs that can help you SIGNIFICANTLY REDUCE & eliminate your debt completely in a period of 1-3 years. You can save upto to 45% on
your OUTSTANDING BALANCES by enrolling in the debt management program
If you are interested to know more, I can put you through to an experienced debt management specialist for a NO OBLIGATION FREE CONSULTATION.
Mr./Ms____, I just need to verify a few things, before I get you to our debt management specialist
Question 1
Do you have $10k or more outstanding debts in credit cards, store cards or hospital bills?
Customer must say Yes to Q#1
Great… Our program can help consumers like you, who have debts in credit cards, store cards, medical bills, gas cards, personal loans or similar unsecured debts.
Question 2
If you add up the total amount of outstanding debts that you have in these categories, how much total debt you think will it be? $______ (Total Debt Amount)
Mr/ Mrs ____, I hope this does NOT include student loans, car loans, outstanding taxes or legal fees.
If yes, then find out the amount of outstanding debts EXCLUDING student loans, car loans, outstanding taxes or legal fees.
Question 3
Are you finding it difficult to make your payments every month?
OR
Have you ever made any late payments or are you over your credit limit on your credit cards?
Customer must say Yes to either Q#3 or Q#4
Question 4
Are you Employed or Self Employed? And what is your Annual Income? $______
I also need to verify that you can set aside approx $300 per month towards your debt instead of what you’re currently paying.
Excellent, now please hold, while I connect you to a debt management specialist. You may hear a click and a pause, but don’t hang up… one of our Specialists will be on the line to speak to you.
- Put the customer on hold/mute
- Call the Client’s Routing Number
- A Debt Management Specialist will pick the phone and identify herself / himself.
This is what the Rep will say to the Loan Officer
Hi this is _____ from LeadPointer
I have a customer Mr/Ms__________ on the line here,
His/her phone is:____________ (Please be very slow while saying the number)
The tracking No. is ____________ (give the 8 digit Tracking No.)
Have you been able to pull up the customer’s details? Great! So now I’m conferencing the customer in now.
If for some reason, the Deb Management Specialist could not pull up the Lead information on his webpage, then the rep will need to give out the customer’s details to the Debt Management Specialist and then conference in the customer.
Important Notes:
When the Deb Management Specialist picks up the phone he should identify himself so rep can make a note to which Specialist was the lead transferred.
If the customer hangs up or the call gets disconnected while on holding for the Deb Management Specialist, LeadPointer’s rep will attempt to re-connect the customer again.
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